All Patients Please Read

09/12/24 - The practice is currently experiencing teething issues with our new digital IT system. This is causing our computers to be intermittently non-functional including faults with our printing facilities. As a result of these issues, consultations may take longer than expected causing appointments to be delayed on the day and increased waiting times, and there may be issues generating prescriptions and obtaining test results. NHS Lanarkshire IT department are aware of the issues we are experiencing and are working hard to resolve the issues. Please be mindful of these difficulties we are experiencing when contacting the practice and attending your appointment. Thank you for your understanding.

Freedom of Information

The Freedom of information (Scotland) Act 2002 introduced important new laws about our obligation to make information publicly available. The Act gave people new rights to access information, most of which came into effect in January 2005. The Act opens with a general statement that ‘A person who requests information from a Scottish public authority which holds it, is entitled to be given it by the authority’; section 1 (1) Freedom of information (Scotland) Act 2002.

Any person or organisation can make a request for information which is not already detailed in our Publication Scheme. They do not have to work or live in the area.

A request for information must be made in writing to the Practice Manager. The applicant must give their name and address for the reply, and they do not need to say why they want the information. They may express a preference for information to be provided in a particular form e.g. paper copy or on a memory stick, and the Practice will do its utmost to comply with their requested preference.

The Practice is not obliged to charge applicants for supplying information however, should we decide to do so we will inform you before providing the information. We have 20 days to comply with your request.

If you are unhappy with the information provided by the Practice, please contact the Scottish information Commissioner who has the power to enforce individuals with rights under the act.

Contact can be made at :

Scottish information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife
KY16 9DS

Telephone: 01334 464610

Email: [email protected]